Help & Support

I have a complaint. What do I do?

Talk to us first. We'd like to try to make it better.
If it's to do with a claim, speak to your Claims Adjuster, or to their team leader, first. They'll try to fix it if they can. If it's not claims-related, please call 1.888.732.1494 and talk to a Service Specialist.

Not happy with the result?

You may reach the Customer Experience Team in the following ways:

By mail:
Belair Insurance Company / Customer Experience Team
2255 Sheppard Ave East, Suite 400
Toronto, ON
M2J 4Y1

By email: customer.experience@servus-homeauto.ca

By telephone: 1.866.405.6763

As well as the details of your concern, please have your policy number at hand. This will help the Complaint Liaison Office start your review as quickly as possible.

The goal is resolving your complaint within five working days. If it’s just not possible, we will let you know within the five working days that it will take longer and explain the reasons why.

For more information, please visit https://www.servus-home-auto.ca/privacy.

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Disclaimer

Servus Insurance Services | Home and Auto ("SISHA") is a tradename for belairdirect Agency Inc., used under license, and is not a subsidiary of Servus Credit Union. This is not a solicitation by Servus Credit Union. Home and auto insurance is underwritten by Belair Insurance Company Inc. Services provided by belairdirect Agency Inc. ®belairdirect is a registered trademark of Belair Insurance Company used under licence.